lq777 Privacy Policy

Overview

Introduction

lq777 operates lq777.ws, providing online casino games, sports betting, crash games, and related entertainment to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and beyond. This Privacy Policy describes how lq777 collects, uses, stores, and shares your personal information when you access or use our platform. By registering an account, making a deposit, or otherwise using lq777, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This policy applies to all users: registered players, visitors browsing without an account, and anyone who contacts our support team. We process personal data only to the extent necessary to provide our services, meet our legal obligations, and improve the safety and quality of the lq777 platform. Questions? Contact us at [email protected].

Core Principles

How lq777 Protects Your Privacy

Section 1

Information We Collect

lq777 collects personal information in three ways: data you provide directly, data generated automatically by your use of the platform, and in limited cases, data from third-party sources such as payment processors. The main categories of data we collect are listed below.

• Account Registration Data:When you create an lq777 account, we collect the username, mobile phone number or email address, date of birth, and country of residence you provide. This is used to create and manage your account, verify your eligibility to play, and communicate with you about your account.
• KYC & Identity Verification Data:If KYC verification is required, we collect government-issued identification documents (National ID card or passport), proof of address, and proof of payment method ownership. KYC data is processed solely for identity verification and anti-money laundering compliance.
• Transaction Data:We record all deposits, withdrawals, bets, bonuses, and winnings on your account, along with timestamps and payment channel identifiers (bKash transaction reference, Nagad reference, etc.) for each transaction. This is necessary for service delivery, dispute resolution, and financial record-keeping.
• Device & Technical Data:When you access lq777, our systems automatically log your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and the pages or features you interact with. This supports security monitoring, fraud prevention, and platform performance optimisation.
• Support Communications:When you contact lq777 support, we retain records of that communication including message content, channel used, date and time, and any attachments provided. These records are used to resolve queries, identify fraudulent or abusive behaviour, and improve support quality.

Section 2

How We Use Your Information

lq777 uses the personal data we collect for specific purposes only. We do not use your data for any purpose not listed here without first informing you and, where required by law, obtaining your consent.

• Service Delivery:To create and manage your lq777 account, process deposits and withdrawals, settle bets, administer bonuses, and provide access to games and betting markets. This processing is fundamental — without it, lq777 cannot function.
• Identity Verification & Compliance:To verify your age and identity as required by our responsible gaming policies, to conduct KYC checks when legally or operationally required, and to comply with our anti-money laundering obligations. Players who do not complete required verification may have account access restricted.
• Security & Fraud Prevention:To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, collusion, and other prohibited conduct. Our security systems analyse account activity, device data, and transaction patterns. Where fraud is confirmed, relevant data may be shared with payment providers or authorities.
• Platform Improvement:To analyse how players use lq777 in aggregate, identify performance bottlenecks, test new features, and improve user experience. This analysis uses anonymised or aggregated data wherever possible and does not involve individual profiling decisions.
• Communications:To send account-related notifications (deposit confirmations, withdrawal updates, security alerts), respond to support queries, and — if you have opted in — send promotional offers. You may opt out of marketing communications at any time by contacting support.

Section 3

Legal Basis for Processing

lq777 processes personal data on one or more of the following legal bases, depending on the specific activity involved.

• Contractual Necessity:Most core processing — account creation, transaction processing, bet settlement, KYC verification — is necessary to perform the contract between you and lq777. Without it, we cannot provide the service.
• Legal Obligation:Certain processing — particularly KYC record-keeping, AML transaction monitoring, and fraud reporting — is required by applicable law. lq777 cannot waive these obligations and will process the relevant data as required.
• Legitimate Interests:Processing for fraud detection, platform security, and aggregate analytics is carried out on the basis of lq777's legitimate interest in protecting its platform and all users. We have assessed that these interests are not overridden by your fundamental rights.
• Consent:Where we send optional marketing communications or use non-essential cookies, we do so only with your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Section 4

Payment Data & Financial Information

lq777 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction, we receive transaction reference numbers, timestamps, amounts, and the masked identifier of the payment instrument used — for example, the last four digits of a card, or the masked mobile number linked to a bKash or Nagad account. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers. Full payment credentials are handled directly by the respective payment processors under their own security standards.

Transaction records are retained as part of your account history for dispute resolution, bonus administration, and financial record-keeping. Where KYC verification is required, payment method ownership documents are retained for as long as required by our compliance obligations. lq777 applies anti-money laundering monitoring to all financial transactions. Unusual transaction patterns may trigger a manual review and, where legally required, a report to relevant authorities.

Section 5

Sharing Your Information

lq777 does not sell your personal data. We share information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Processors:Transaction data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing providers — solely to facilitate deposits and withdrawals. These partners are contractually bound to use your data only as instructed by lq777 and to maintain appropriate security standards.
• Identity Verification Providers:Where KYC verification is required, your identity documents and verification data may be shared with third-party identity verification providers. These providers process your data exclusively for identity verification under strict data processing agreements with lq777.
• Law Enforcement & Regulatory Authorities:lq777 will disclose personal data to law enforcement agencies or regulatory bodies when legally required — for example, in response to a court order, a verified regulatory request, or as part of our anti-money laundering reporting obligations. We will not volunteer data beyond what is legally required.
• Fraud Prevention Networks:Where confirmed fraudulent behaviour is identified, relevant account and transaction data may be shared with fraud prevention networks and other gaming platforms to prevent the same actor from defrauding other services. This sharing is limited to confirmed fraud cases and carried out under appropriate data sharing agreements.

Section 6

Cookies & Tracking Technologies

lq777 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember preferences, and analyse usage patterns. The table below describes the main categories of cookies we use.

Essential and security cookies cannot be disabled as they are necessary for the platform to function and to keep your account safe. Functional and analytics cookies may be managed through your browser settings. Disabling functional cookies may affect your experience — for example, your language preference may not be saved between sessions.

Section 7

Data Retention

lq777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

• Active Account Data:Account registration details, transaction history, and game records are retained for the full duration of your account with lq777. This data is necessary to operate your account, resolve disputes, and administer bonuses.
• Post-Closure Retention:Following account closure, lq777 retains your core account data, transaction records, and KYC documents for a minimum of five years, as required by our anti-money laundering and financial record-keeping obligations. After this period, data is securely deleted or anonymised.
• Support Records:Support communication records are retained for up to three years after resolution of the relevant interaction, to allow review in the event of subsequent disputes or regulatory inquiries.

Section 8

Your Privacy Rights

As a player on lq777, you have the following rights in relation to your personal data. To exercise any right, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe.

• Right of Access:You have the right to request a copy of the personal data lq777 holds about you, provided in a structured, commonly used, machine-readable format where technically feasible.
• Right of Rectification:If personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly from your account settings.
• Right of Erasure:In certain circumstances you have the right to request deletion of the personal data lq777 holds about you. This right is not absolute — we cannot delete data we are legally required to retain, such as KYC records and transaction histories held for AML compliance.
• Right to Object:You have the right to object to processing of your personal data where that processing is based on our legitimate interests. If you object, we will stop the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Opt Out of Marketing:You have the right to opt out of promotional communications from lq777 at any time. Contact [email protected] to unsubscribe. Opting out of marketing does not affect essential service communications such as deposit confirmations or security alerts.

Section 9

Data Security

lq777 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our measures include SSL encryption of all data in transit, encryption of sensitive data fields at rest, access controls limiting data access to authorised personnel only, regular security testing and vulnerability assessments, and continuous monitoring of account activity for signs of unauthorised access or fraud.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach likely to result in a risk to your rights, lq777 will take prompt action to contain the breach, assess its scope, and notify affected players as required. You also play a role in keeping your account secure — use a strong unique password and never share your login credentials with anyone.

Section 10

Protection of Minors

lq777 is strictly an adults-only platform. Players must be at least 21 years of age to register and use lq777. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe a minor in your care has registered on lq777 or provided us with personal data, please contact us immediately at [email protected]. We will investigate promptly and, if confirmed, close the account and delete or anonymise the minor's data to the extent permitted by our legal retention obligations.

Section 11

Changes to This Privacy Policy

lq777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this policy and, where the change significantly affects how we use your data, notify you via your registered contact details or through a prominent notice on the platform. The current version is always the operative version. We encourage you to review this policy periodically. Continued use of lq777 after a policy update constitutes acceptance of the revised policy.

Contact

Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how lq777 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.